God5 Privacy Policy – Personal Data Protection for Malaysian Members

God5 is an online betting and casino platform operating exclusively for users in Malaysia. We understand that your trust is our most valuable asset — and protecting your personal data is a fundamental part of that trust.

This Privacy Policy is formulated in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and transparently explains how god5 handles all personal information you share with us when registering an account, making a deposit, or using any god5 services.

By using the god5 platform — whether for Sports Betting on the Malaysia Super League, playing Baccarat or Roulette at a live table, or any other games we offer — you consent to the collection and use of your information as described in this Privacy Policy.

God5 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. god5 does not collect sensitive data such as medical information, religious beliefs, or political views.

God5 collects your personal data through several key channels:

• During registration: You provide information directly when creating a new god5 account, including your name, email, phone number, and identity verification details.
• During platform use: Data is collected automatically as you browse, play games, or use god5 features such as live Baccarat tables, Roulette, or EPL Sports Betting.
• During transactions: Payment details are collected when you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and when you request a withdrawal of winnings in RM.
• Via communications: When you contact god5 customer support or submit feedback, we retain a record of that communication.
• Automated technology: Cookies, web beacons, and similar technologies automatically collect technical data whenever you use the god5 platform.

God5 uses your personal data solely for the following legitimate and transparent purposes:

• Account management: Creating, maintaining, and managing your god5 account, including login processing and identity verification.
• Transaction processing: Processing all deposits and withdrawals in MYR via your chosen Malaysian payment method, and maintaining transaction records for accounting and audit purposes.
• Service delivery: Grants you access to all god5 games and services, including Live Casino, Sports Betting, slots, and table games.
• Security verification: Verifying your identity, preventing fraud, detecting suspicious activity, and ensuring compliance with Malaysia's anti-money laundering (AML) laws.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support.
• Marketing communications: Sending you information about god5 promotions, bonuses, and special offers — only if you have given your consent.
• Platform improvements: Analysing aggregated usage patterns to improve the god5 platform user experience.
• Legal compliance: Complying with legal obligations including Malaysia's PDPA, AML requirements, and regulatory directives.

God5 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we may share your data under the following limited circumstances:

All third parties who receive your data are required to uphold the same data protection standards as god5 and are only permitted to use that data for the specified purposes.

God5 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or loss:

• 256-bit SSL Encryption: All data transmitted between your device and god5's servers is encrypted using 256-bit TLS/SSL protocol — the same level of security used by Malaysia's major banks.
• Database encryption: Sensitive data such as passwords and financial information is stored in encrypted form within god5's database.
• Access controls: Only god5 staff with a legitimate business need are permitted to access member data, and all such access is continuously monitored and logged.
• Regular security audits: god5 conducts regular penetration testing and security audits to identify and address vulnerabilities.
• Two-factor authentication (2FA): god5's internal systems require 2FA for all administrative access.

Retention Period: god5 retains active account data for the duration your account remains active. Upon account closure, data is retained for a minimum of 7 years in accordance with Malaysian legal and AML requirements, after which it will be securely deleted.

The god5 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Below are the types of cookies we use:

You can manage cookie settings through your web browser preferences. However, disabling "Required" cookies may affect core god5 platform functions, including your ability to log in and your account security.

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and god5's internal policies, you have the following rights regarding your personal data:

God5 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from children or minors.

Should god5 discover that data has been collected from a minor without parental or guardian consent, we will take immediate action to delete that data and close the account in question.

If you believe your child has registered an account on god5, please contact us immediately at support@god5.biz with the relevant supporting documents.

The god5 platform may contain links or references to third-party websites or services, such as Malaysian payment providers (e.g. Maybank2u, CIMB Clicks, Touch 'n Go), to facilitate transaction processing.

The god5 Privacy Policy does not apply to those third-party websites or services. We encourage you to read their respective privacy policies before providing any personal data. god5 is not responsible for the privacy practices of any third-party website.

God5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or service improvements. Any material changes will be communicated to you through:

• A notice displayed on the god5 platform homepage for at least 30 days before an amendment takes effect.
• An email notice sent to your registered address at least 14 days before the changes take effect.
• An in-platform pop-up notification on god5 when you first log in after an amendment.

The "Updated" date at the top of this page reflects when this Privacy Policy was last revised. Continued use of the god5 platform following any amendments constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by god5, please contact us:

• Privacy Email: privacy@god5.biz — dedicated to personal data protection enquiries.
• General Support Email: support@god5.biz
• Live Chat: Available 24/7 via the chat icon on the god5 platform after logging in.

God5's Data Protection Officer (DPO) team will respond to privacy-related enquiries within 5 business days. For data access or deletion requests, please attach a copy of your identification document for identity verification purposes.

If you are not satisfied with god5's response to your privacy complaint, you have the right to refer the matter to Malaysia Personal Data Protection Department for further investigation.